The data was collected from the base with a mobile medical application developed by Sprinklr. The UDF alliance, led by Congress, and the BJP rejected the agreement and said the agreement risked crucial health data for thousands of people without their consent. The confidentiality agreement, which the government had previously cited as evidence of data protection guarantees, states in a section with the inscription „Confidentiality“ that Sprinklr should, according to the agreement, help the state government collect and process health data from the sub-forties. The stated purpose of the agreement was to help doctors and health planners make an informed decision about their hospital stay. The Kerala government has denounced the agreement reached with the American technology company Sprinklr on the collection and management of health data of Covid 19 patients and isolated patients in the state. The government responded to a question from the court as to whether the agreement with the company was still in effect. „Within thirty (30) days of the effective date of termination and on request, Sprinklr extracts the available content from the platform customer. Both parties will accept an acceptable transfer method,“ the agreement states. Concerns were expressed that the use of health data from a U.S. company jeopardized the privacy of patients with Covid 19 and those quarantined.
Opposition parties have called for the agreement to be repealed. Days after the Kerala government was questioned about its links to the U.S. company Sprinklr regarding the transmission of data from people under surveillance for COVID-19, the government released documents relating to the contract. Eight documents posted on the State Government website include the order form, the service contract, Sprinklr`s declaration of confidentiality, the confidentiality agreement and two confirmation letters written on April 11 and 12. The order issued Wednesday indicates that the agreement from March 25 to September 24 or the end of the COVID 19 pandemic is effective, depending on the previous date. Both Am1. and 12 confirmation letters, however, there are glaring differences and a change in tone from the date. It adds that the data will be returned after the contract expires or is terminated. As a result of the accusations, the government changed the domain name to capture citizencenter.sprinklr.com data in citizencenter.kerala.gov.in.