2.) Member: Choose one (1) of the BCSA stewards on the website who will serve as the contact person for the complaint. 7.) President or his representative: within one (1) week of filing, a meeting is held between the representative of the association and the director of work or his delegate for the 1st) Member: Print the BCSA complaint form from the bcSA website and fill it out. 4.) Steward: Follows Article 13 – Appeal and Arbitration Procedure under the Collective Agreement. Complete within 7 days of the steps outlined above.5.) Steward (Step 1): If the remedy is valid, within ten (10) days of the date of the claim or the employee`s knowledge of his or her behavior, the steward will forward the completed complaint form to the member`s superior/department head, and then retrieve the complaint form completed by the member`s superior/department head, after being accepted or refused and signed by his/her supervisor/department head within seven (7) business days of the date of receipt.6.) Steward: Will forward the completed complaint form to Labor Relations and inform the bcSA President to ensure that the Stage II process has been submitted within ten (10) days of the Supervisor/Division Head`s response on Labour Relations. The steward requests a copy of the complaint form with the timestamp/date and provides a copy to the President of the BCSA. 3.) Steward: Will hold a meeting to verify violations of the terms and conditions of the collective agreement and/or the city of Bridgeport guidelines. Appeal procedure for BCSA membersThe conclusion of the complaint within 10 days of the infringement. . . .